Thank you for shopping with USAGardeningGear. We want you to be completely satisfied with your purchase. If you are not fully satisfied, we gladly accept returns under the following conditions:
1. **Eligibility for Returns**: You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition and packaging.
2. **Return Process**: To initiate a return, please contact us at [email protected] or call us at 334-497-8931. Provide your order number and reason for the return. We will guide you through the return process.
3. **Return Shipping**: Customers are responsible for return shipping costs unless the return is due to our error (incorrect item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75.
4. **Refunds**: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a certain amount of days, depending on your bank’s policies.
5. **Exchanges**: We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
6. **Non-returnable Items**: Certain items cannot be returned, including gift cards and items marked as final sale.
7. **Contact Us**: For any questions regarding returns, please reach out to us at [email protected] or call 334-497-8931.
Thank you for choosing USAGardeningGear!